Returns & Refunds
30 days to return most items. Refund to original payment method.
Last updated: July 15, 2026
30-day window
Eligibility
What a returnable order looks like.
- Items may be returned within 30 days of delivery for a full refund of the product price. Original shipping is non-refundable.
- Items must be returned in their original packaging, unused, with all included accessories and paperwork.
- The buyer pays return shipping. We strongly recommend a tracked, insured carrier; we cannot refund items lost in return transit.
- Refunds are issued to the original payment method used at checkout, within 5–7 business days of receipt.
FINAL SALE — engraved items
Engraved products are made-to-order and cannot be restocked. They are non-returnable and excluded from the 30-day return window. Please double-check the engraving text before placing the order; once an engraving is cut, the product is yours to keep.
Damaged or defective items
How we handle the unhappy path.
If your order arrives damaged, defective, or short, contact us within 7 days of delivery at dualforce-tools@polsia.app. Include your order number and clear photos of the item, packaging, and the shipping label. DualForce will arrange a replacement or full refund at our cost — including a prepaid return label when a return is needed.
Return process
Three steps.
- 1. Request an RMAEmail dualforce-tools@polsia.app with your order number and the items you wish to return. We will reply with an RMA number and the return address.
- 2. Ship with trackingPack the item securely in its original packaging and ship via a tracked, insured carrier. Write the RMA number on the outside of the box.
- 3. Refund issuedOnce we receive and inspect the return (typically 1–3 business days after delivery), the refund is issued within 5–7 business days to the original payment method.